Privacy Policy

Last updated: October 21, 2024

This Privacy Policy explains how Padel Buddy (referred to as “we,” “us,” “our,” or the “Site”) gathers, uses, and shares your personal information when you visit, use our services, or make a purchase from padel-buddy.co.za (the “Site”), or interact with us in any way regarding the Site (collectively, the “Services”). “You” or “your” refers to any individual using the Services, whether as a customer, visitor, or another individual whose data we collect in accordance with this Privacy Policy.

By using our Services, you agree to the collection, use, and sharing of your information as outlined in this Privacy Policy. If you disagree, please refrain from using our Services.

Updates to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our practices or for legal reasons. When we do, the updated policy will be posted on the Site, and the “Last updated” date will be modified accordingly.

What Personal Information We Collect

We collect personal information from several sources, depending on your interaction with us, including:

Direct Information:

Information you provide directly, such as:

Contact details (name, address, phone number, email)
Order information (name, billing/shipping address, payment details)
Account information (username, password, security details)
Customer support communications

Usage Data:

Automatically collected information about your interaction with the Site, including:

Device and browser details
IP address, network connection
Usage patterns, including through cookies and similar technologies

Third-Party Information:

We may collect information from external partners, such as payment processors or service providers, that support our Site.

Third-Party Services and Processors

We use trusted third-party service providers to help operate our business and provide services to you, such as analytics, marketing, and communications. These third-party services may have access to your personal data as necessary to perform their services, but they are contractually obligated to maintain its confidentiality and security. Some of these services include:

Google Analytics – Privacy Policy
Mailchimp (if applicable) – Privacy Policy

By using our Site, you agree to the processing of your data by these third-party services in accordance with their respective privacy policies.

How We Use Your Information

We use your personal information to:

Provide and improve our Services, including processing payments, managing accounts, and handling orders
Communicate with you about your account, purchases, or inquiries
Tailor our marketing efforts, including emails and advertising
Protect against fraud and ensure security
Personalize your experience and show relevant content

User Consent for Marketing Communications

If you choose to subscribe to our newsletter or receive promotional communications, we will collect and process your personal data, such as your name and email address, for the purpose of sending you marketing materials. You can opt in to receive these communications during sign-up, and you will always have the option to opt out.

To unsubscribe from marketing communications, you can click the “unsubscribe” link in any marketing email or contact us directly using the contact details provided below.

Cookies

We use cookies to enhance your experience, analyze traffic, and provide relevant ads. You can manage your cookie preferences in your browser, but blocking cookies may affect your ability to use certain features on our Site.

Sharing of Personal Information

We may share your personal information with:

Service providers who assist us with operations like IT management, payment processing, and customer support
Business partners for marketing and advertising purposes
Affiliates within our corporate group
When legally required or for the protection of our rights and users

Your Rights

Depending on your location, you may have rights related to your personal information, such as:

Access, correction, or deletion of your personal information
Restricting the processing of your information
Withdrawing consent where applicable
Managing communication preferences

To exercise these rights, you can contact us using the details provided below.

Security and Retention

While we strive to protect your personal information, no security measures are infallible. We retain your information only as long as needed to fulfill the purposes outlined in this policy or as required by law.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children’s Data

We do not knowingly collect personal information from children under the age of 16. If you believe your child has provided us with their personal information, please contact us to request its removal.

International Data Transfers

If you are located outside South Africa, your data may be transferred to and processed in other countries. We ensure adequate protection measures are in place for international transfers.

Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: Padelbuddy07@gmail.com
Phone: (082) 840 6272